ClubRight tracks who booked into each class and whether they attended, so you can see how well your classes are attended and follow up on no-shows. Attendance is shown through the insights views in the diary.
These views cover classes only. Appointments, such as PT sessions, don't appear in Activity Attendance or Missed Sessions. To mark a member as attended on an appointment, see "How do I mark a member as attended on an appointment?" in Setting up appointment bookings (PT sessions and 1:1s).
Where to find attendance
Open the diary from the calendar icon in the left menu. Down the left, under Insights, you will find two attendance views. On a phone, tap the sliders button at the top left of the diary to open this panel.
Activity Attendance shows a booked versus attended breakdown by class.
Missed Sessions shows members who booked but did not attend, so you can follow up.
You can narrow either view using the Room, Staff, and Class filters down the left (on a phone, in the same panel), and change the date range at the top.
Reading Activity Attendance
The Activity Attendance view opens with summary figures across the top for the selected period: the number of Activities, Total Sessions, Total Booked, and your overall Show-Up Rate.
Below that, the Activity Breakdown lists each class with the number booked, the number who attended, and the show-up rate for that class. This lets you compare how well different classes are attended and spot where members book but do not turn up.
How attendance is recorded
A member is marked as attended when they are checked in. If you have turned on Auto attendance in your diary and booking settings, members are marked as attended automatically unless someone manually checks them in. With it off, attendance is recorded only when a member is checked in. You can set this under Settings > Diary & Booking. Auto attendance applies to appointments as well as classes.
⚠️ Note: If your show-up rate looks low or shows 0%, check how attendance is recorded. With Auto attendance off, members who attended but were never checked in will count as no-shows.
How do I get a list of who's booked into a class, sorted by surname?
Export the class list and sort it in a spreadsheet. On the class page, names are listed in order of first name, and there isn't a print option, so exporting is the way to get a list you can sort or print.
Open the class in the diary. You'll see the Regulars and Bookings panels, each with a count. Click Export Attendees to download the list as a CSV file.
The file has three columns: Attendee, Paid and Bolt-ons. The full name is in the single Attendee column, so to sort by surname, split that column into first name and surname in your spreadsheet (for example, Text to Columns in Excel or Split text to columns in Google Sheets), then sort by the surname column.
Have more questions about attendance? Click the chat button at the bottom of your screen to speak to our team.