Bookings, classes & activities
Classes, appointments, bookings and the diary.
17 articles
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Adding and removing member bookings manually
How to book a member into a class from the diary, take payment, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.
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Blocking and unblocking users
How to block someone by email from accessing your club, and how to unblock them.
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Booking bans: blocking members from bookings
How to stop a member booking, either until a set date or from specific activities.
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Creating a booking in the diary
How to schedule a class or one-off session into your diary using the Schedule Class wizard.
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Giving a member a free session
How to give a member or prospect a free class by booking them in with a complimentary pass.
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How do I give members guest passes to bring a friend?
Let members bring a friend or guest to a class, give them a free guest place each month, check guests in and keep track of how many people they bring.
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How do I stop bookings on a day the gym is closed?
Block out a day in the booking diary for a closure or bank holiday, and stop members booking sessions on the day the gym is closed.
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Managing waiting lists and class capacity
How to set class capacity and turn waiting lists on or off so full classes are handled the way you want.
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Selling tickets so members can book multiple spaces
How to let members book more than one space on an activity in a single booking, using ticket purchasing.
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Setting up appointment bookings (PT sessions and 1:1s)
How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.
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Setting up classes, activities and the diary
How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.
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Setting up live online classes with Zoom
How to connect Zoom and run live online classes, with meeting links sent to booked members automatically.
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Setting up on-demand video activities
How to create on-demand video activities, add video content, and control who can access them in the members' video library.
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Setting up resources (rooms, equipment)
How to set up bookable rooms and resources like bikes or courts, and link them to activities and appointment types.
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Tracking class attendance
How to see who attended, who missed their booking, and your show-up rate by activity.
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Why can't my member book a class?
The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.
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Why can't my member see classes in the app?
The reasons a class might not appear in a member's app, and how to make it visible.