Ticket purchasing lets a member book more than one space on an activity in a single booking, for example reserving places for friends or family alongside their own. This is useful for activities where people often come as a group, rather than one booking per person. This article explains how to turn ticket purchasing on for an activity, whether the other ticket holders need to be members, and how staff check them in.
How to turn on ticket purchasing
Go to Settings, then under Your Offerings select Activities.
Open the activity you want to change, or set up a new one.
Go to the How is it booked? section.
Under Ticket purchasing, choose Allow Tickets. The alternative, Single Booking, limits each person to one booking.
Save your changes.
The two options explained
Single Booking: one booking per person. Each member can reserve a single space on the activity.
Allow Tickets: members can purchase multiple tickets, so one member can book several spaces at once.
How members use it
When ticket purchasing is set to Allow Tickets, a member books the activity as normal and chooses how many spaces they want. Their own place is covered as normal. Each extra space needs one of their credits for that activity, or a ticket paid for by card in the basket, and takes one place on the activity, so booking several spaces fills several places in the diary. They can enter a name for each space, so you know who is attending.
Note: Each ticket takes a space on the activity, so a single member booking multiple tickets uses up that many places in the class capacity. Bear this in mind when setting how many spaces the activity has.
Do the other ticket holders need to be members?
No. When a member buys multiple tickets, only the member making the booking needs to be a member. The other ticket holders, such as friends or guests, don't need a membership or their own ClubRight profile. The member just types a name for each extra ticket in the Name of person attending box when they book.
What staff see on the register
The other ticket holders show on the class register by name, under the row of the member who booked them. Because they don't have a member profile, they can't scan in on the Welcome Screen and you can't open a profile for them.
How to check the other ticket holders in
There's no separate check-in for each extra ticket holder. They come in with the member who booked them.
Go to Diary and open the class.
Under Bookings, find the member who bought the tickets. Their friends or guests are listed under their name.
Click Check In on the member's row.
💡 Tip: To let members bring a friend for free each month, see How do I give members guest passes to bring a friend?
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