Results for “block users”

30 results

• Blocking and unblocking users

  How to block someone by email from signing up, logging in or getting into your club, what the block does and doesn't cover, and how to unblock them.

• Setting up appointment bookings (PT sessions and 1:1s)

  How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.

• Preventing access abuse and credential sharing

  How to use ClubRight to detect and prevent credential sharing, login abuse, and unauthorised access at your club.

• Setting up staff users and permissions

  How to add staff members to ClubRight, set their role and permissions, let a Manager see revenue, whether you can stop a staff member booking members in, set their working hours, and what to do if a staff member hasn't received the email to verify or confirm their account.

• Why was a member refused entry on the welcome screen?

  Every message the welcome screen and browser check-in show when they turn a member away, what causes each one, the order the checks run in, and what to check.

• Creating your first membership plan

  A step-by-step guide to setting up a membership plan in ClubRight using the new plan wizard.

• Setting up classes, activities and the diary

  How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.

• Booking bans: blocking members from bookings

  How to stop a member booking, either until a set date or from specific activities.

• How do I stop bookings on a day the gym is closed?

  Block out a day in the booking diary for a closure or bank holiday, and stop members booking sessions on the day the gym is closed.

• Getting your club set up: your first week with ClubRight

  A step-by-step path through everything you need to set up in your first week, from club info to taking your first payment.

• Two-factor authentication and login timeouts

  How two-factor authentication and the login timeout work for your staff, and how to set how long staff stay logged in.

• Why has a member's Direct Debit failed?

  Common reasons a member's Direct Debit can fail, how to identify which one has occurred, and what to do to recover the payment.

• Setting up and troubleshooting the Welcome Screen

  What the Welcome Screen is, how to install it, fix common problems, and reinstall it if needed.

• Setting up Paxton access control

  How ClubRight connects to Paxton Net2 for door and turnstile access, and how to set it up.

• Personalising the member app

  Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.

• Paxton Access Control Integration

  Paxton Engineer Connection Instructions

• What is Milo, and what can it do for my club?

  What Milo is, what it can look up and change for you, what it can't do, who at your club can use it, and how to reach a person.

• How do I change my password?

  How to change the password for your own ClubRight login.

• Branded app: setting up your Google account

  How to create a Google Play developer account, invite ClubRight in, and send us your Account ID.

• Branded app: setting up your Apple account

  How to join the Apple Developer Program, invite ClubRight in, and send us your Team ID.

• Sending messages to the Welcome Screen at check-in

  What the Welcome Screen channel does in ClubRight, and how to use it to share messages with members as they check in.

• Setting up and using credits

  How to set up credit packs for activity access, how members use credits, and how to remove or refund credits.

• Adding a bolt-on to an existing member

  How to add a bolt-on to a member already on a plan, or take one off, by re-adding their membership with or without the bolt-on.

• Setting up Nortech access control

  What you need and how to connect Nortech access control to ClubRight through the Welcome Screen.

• Troubleshooting member access: club, classes and app

  A quick guide to the most common reasons a member can't get into the club, book a class, or log in.

• Editing your club info

  Update your club's name, contact details, branding, and policies on the Club Info page.

• Consent options and marketing sources

  How to set up consent options and marketing sources to keep your marketing compliant and track where members come from.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• Adding and editing notes on member and prospect profiles

  How to add and edit private internal notes on a member or prospect's profile.

• Push notifications and smart notifications

  What push notifications and smart notifications do in ClubRight, and when to use each one for member communications.