When a prospect completes the online joining process, ClubRight shows them a standard confirmation page by default. You can replace this with your own custom confirmation page so prospects are redirected to a URL you choose. This is especially useful for clubs running paid campaigns on Meta (Facebook and Instagram) or Google, where conversion tracking relies on a specific URL or tracking pixel.
Why use a custom confirmation page
Track successful conversions using tools like Meta Pixel or Google Analytics.
Measure sign-up performance from marketing campaigns.
Display a branded or personalised message after sign-up.
💡 Tip: If your Meta Pixel is connected in Settings > Integrations, ClubRight already sends a Purchase event to Meta when someone finishes joining and pays, even if you use a custom confirmation page. You don't need a custom page just for Meta tracking. If you use a redirect, the Purchase event is still sent for membership joins, but not for other purchases. See Connecting your integrations for what ClubRight sends to Meta.
⚠️ Note: The redirect is used after a member joins online, and after a paid purchase in the member area (for example day passes, prepaid sessions or shop items), for both new and existing members. The URL is used exactly as entered, so it can't include details such as the plan name, amount or a reference.
How to set up your custom confirmation page
Open Settings from the burger menu.
Under Your Web Presence, select Member Area.
Click Access & Registration in the left-hand menu.
Scroll to the Advanced section.
In the Checkout Redirect URL field, paste your custom confirmation page URL.
Click Save Changes.
Once saved, members are redirected to your custom confirmation page after joining online or completing a paid purchase in the member area. Confirmation and receipt emails are still sent as normal.
📋 Note: This is a club-level setting that applies to every plan in your club. You cannot set different redirect URLs for different plans.
What members will see
When a prospect completes the sign-up process:
If a custom redirect URL is set, they are sent directly to that page.
If the field is left blank, they see the standard ClubRight confirmation page.
ClubRight still marks the joining as complete in the system. If a prospect is redirected to an external page, a fallback link is included so they can get back to their ClubRight member area if needed.
Helpful tip
💡 Leave the field blank if you are not using tracking tools. The default ClubRight confirmation page is well-designed and signs the member straight in. A custom redirect is only worth setting up if you have a specific reason: conversion tracking, a branded follow-up sequence, or a thank-you page tied to a campaign.
Have more questions about custom confirmation pages?
If you have a question that is not covered here, our Customer Success team is happy to help. Reach out via the chat button at the bottom right of your ClubRight dashboard.