Member experience
The member app, online accounts and what your members see.
16 articles
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Branded app: setting up your Apple account
How to join the Apple Developer Program, invite ClubRight in, and send us your Team ID.
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Branded app: setting up your Google account
How to create a Google Play developer account, invite ClubRight in, and send us your Account ID.
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Branded app: your app's name, icon and store details
Choosing your app name, icon and colours, writing your store descriptions, and the privacy policy Apple and Google need.
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Branded app: your business and D-U-N-S number
How to tell us who owns the app, and how to find or get a free D-U-N-S number.
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Enquiry page on your website
Capture website visitors' interest with an enquiry form that creates dashboard tasks and feeds prospects into your Sales Funnel.
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Forgotten password
How a member resets a forgotten password from your club's login page, step by step.
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Getting your own branded app
What a branded app is, the five setup steps, and what happens after you send it to us.
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Helping your members access and use the ClubRight Member App
How your members download and sign in to the ClubRight Member App, what they can do in it, where they find their QR code to scan in, and how to promote it to drive adoption.
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How do I create a task and assign it to someone?
How to add a task from a member's profile or Club Overview, assign it to a staff member, and find it again.
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How do I get an email when a new member joins?
Turn on the new joiner email alert, and the matching alert for new prospects, in your Member Area settings.
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Member login and password troubleshooting
Common reasons a member can't log in to the ClubRight Member App or their online member area, and how to resolve them.
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Online joining process
Walk-through of how a prospect joins your club online, what they see at each step, and how to share your joining link.
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Personalising the member app
Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.
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Redirecting members to a custom confirmation page
Send new members to a custom confirmation page at the end of the joining process to support tracking and marketing campaigns.
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Switching between clubs in the app
How members who belong to more than one ClubRight club can switch between them in the app.
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Understanding the member profile
An overview of the member profile dashboard: where to find a member's details, membership, payments, activity, and actions.