Results for “members view how to book a class”

30 results

• Why can't my member book a class?

  The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.

• Setting up classes, activities and the diary

  How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.

• Adding and removing member bookings manually

  How to book a member into a class from the diary, take payment, add someone to a class that's full, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.

• Managing waiting lists and class capacity

  How to set class capacity and turn waiting lists on or off so full classes are handled the way you want.

• Setting up appointment bookings (PT sessions and 1:1s)

  How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.

• Setting up and using credits

  How to set up credit packs for activity access, how members use credits, and how to remove or refund credits.

• Limiting how many included classes a member can book

  Cap how many of a plan's included classes members can book free, either once when they join or every day, week, month or year.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• Selling tickets so members can book multiple spaces

  How to let members book more than one space on an activity in a single booking, using ticket purchasing.

• Creating and setting up products

  How to create products and set up pricing, stock, availability, promo codes, bolt-ons and groups for your shop and till.

• How do I give members guest passes to bring a friend?

  Let members bring a friend or guest to a class, give them a free guest place each month, check guests in and keep track of how many people they bring.

• Customising email templates: overview

  An overview of the email templates you can customise in ClubRight, what each one does, how to edit them and how to send yourself a test.

• Multi-site bookings: booking classes across your sites

  How to let members book classes and activities across more than one of your sites, using group memberships or credits.

• Setting up resources (rooms, equipment)

  How to set up bookable rooms and resources like bikes or courts, and link them to activities and appointment types.

• Creating a booking in the diary

  How to schedule a class or one-off session into your diary using the Schedule Class wizard.

• Tracking class attendance

  How to see who attended, who missed their booking, and your show-up rate by activity.

• Where to find attendance, revenue and member reports

  A map of where each report lives in ClubRight: the Diary, the Members dashboard, Payments, and the Reporting section.

• Troubleshooting member access: club, classes and app

  A quick guide to the most common reasons a member can't get into the club, book a class, or log in.

• Why can't my member see classes in the app?

  The reasons a class might not appear in a member's app, and how to make it visible.

• Setting up staff users and permissions

  How to add staff members to ClubRight, set their role and permissions, let a Manager see revenue, whether you can stop a staff member booking members in, set their working hours, and what to do if a staff member hasn't received the email to verify or confirm their account.

• Customising your call-to-action buttons

  Set what your website's main buttons do, from joining to booking, to turn visitors into members.

• Setting up live online classes with Zoom

  How to connect Zoom and run live online classes, with meeting links sent to booked members automatically.

• Messaging members from the diary

  How to message bookings, checked-in members, the waiting list, and previous attendees of a class or activity directly from the ClubRight diary.

• Member reports and analytics in the Members dashboard

  Where to find member analytics, retention and at-risk reports, and member data lists in the Members dashboard.

• Personalising the member app

  Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.

• Giving a member a free session

  How to give a member or prospect a free class by booking them in with a complimentary pass.

• Helping your members access and use the ClubRight Member App

  How your members download and sign in to the ClubRight Member App, what they can do in it, where they find their QR code to scan in, and how to promote it to drive adoption.

• Sending a group or bulk message

  How to send a message to all your members or a filtered group, including channel options, marketing emails, seeing who a group message went to, and finding replies.

• How do I stop bookings on a day the gym is closed?

  Block out a day in the booking diary for a closure or bank holiday, and stop members booking sessions on the day the gym is closed.

• Understanding the member profile

  An overview of the member profile dashboard: where to find a member's details, membership, payments, activity, and actions.