Results for “why can my member not book into classes”

30 results

• Why can't my member book a class?

  The common reasons a member can't book a class, how to fix each one, and how to let members book busy classes before pay-as-you-go customers.

• Setting up classes, activities and the diary

  How to set up your diary, booking rules, and bookable activities so members can book classes and sessions.

• Adding and removing member bookings manually

  How to book a member into a class from the diary, take payment, add someone to a class that's full, see why an unpaid booking is under Awaiting Payment, set regulars, check in, or remove them from one session or every future session.

• Limiting how many included classes a member can book

  Cap how many of a plan's included classes members can book free, either once when they join or every day, week, month or year.

• Troubleshooting member access: club, classes and app

  A quick guide to the most common reasons a member can't get into the club, book a class, or log in.

• Setting up appointment bookings (PT sessions and 1:1s)

  How to set up bookable appointment types for PT, inductions, and other one-to-one sessions.

• Why can't my member see classes in the app?

  The reasons a class might not appear in a member's app, and how to make it visible.

• Giving a member a free session

  How to give a member or prospect a free class by booking them in with a complimentary pass.

• Understanding the member profile

  An overview of the member profile dashboard: where to find a member's details, membership, payments, activity, and actions.

• Multi-site bookings: booking classes across your sites

  How to let members book classes and activities across more than one of your sites, using group memberships or credits.

• Setting up live online classes with Zoom

  How to connect Zoom and run live online classes, with meeting links sent to booked members automatically.

• Managing waiting lists and class capacity

  How to set class capacity and turn waiting lists on or off so full classes are handled the way you want.

• Setting up resources (rooms, equipment)

  How to set up bookable rooms and resources like bikes or courts, and link them to activities and appointment types.

• Where to find attendance, revenue and member reports

  A map of where each report lives in ClubRight: the Diary, the Members dashboard, Payments, and the Reporting section.

• Setting up and using credits

  How to set up credit packs for activity access, how members use credits, and how to remove or refund credits.

• Helping your members access and use the ClubRight Member App

  How your members download and sign in to the ClubRight Member App, what they can do in it, where they find their QR code to scan in, and how to promote it to drive adoption.

• Selling tickets so members can book multiple spaces

  How to let members book more than one space on an activity in a single booking, using ticket purchasing.

• Membership plan types: which plan type is right for your gym

  An overview of every membership plan type in ClubRight, from rolling monthly to day passes, to help you choose the right setup.

• Customising your call-to-action buttons

  Set what your website's main buttons do, from joining to booking, to turn visitors into members.

• Running ClubRight across multiple sites

  An overview of running ClubRight across more than one site: member access, bookings across sites, and the multi-site dashboard.

• Setting up staff users and permissions

  How to add staff members to ClubRight, set their role and permissions, let a Manager see revenue, whether you can stop a staff member booking members in, set their working hours, and what to do if a staff member hasn't received the email to verify or confirm their account.

• Creating and setting up products

  How to create products and set up pricing, stock, availability, promo codes, bolt-ons and groups for your shop and till.

• How do I give members guest passes to bring a friend?

  Let members bring a friend or guest to a class, give them a free guest place each month, check guests in and keep track of how many people they bring.

• What can be edited on a live membership plan

  A quick reference guide to which membership plan settings can be changed after a plan has been assigned to a member.

• What is Milo, and what can it do for my club?

  What Milo is, what it can look up and change for you, what it can't do, who at your club can use it, and how to reach a person.

• Blocking and unblocking users

  How to block someone by email from signing up, logging in or getting into your club, what the block does and doesn't cover, and how to unblock them.

• Personalising the member app

  Customise your member app's branding, tiles, pages and settings to match your club and guide members to the right actions.

• Cancelling a membership: process and what to expect

  How to cancel a member's membership in ClubRight, immediately or on a future date, and what happens when you do.

• Tracking class attendance

  How to see who attended, who missed their booking, and your show-up rate by activity.

• Getting your club set up: your first week with ClubRight

  A step-by-step path through everything you need to set up in your first week, from club info to taking your first payment.