Member groups let you organise members into named groups so you can manage and message them together. A group might be based on an activity, an interest, or any way of grouping members that suits how your club runs, for example a bootcamp group or a nutrition group.
⚠️ Note: Groups can only be set up and managed on a computer or tablet. On a phone, the Groups page shows "Groups are only available on a larger screen."
Why use member groups
Organise members: bring members together under a label that makes sense for your club, separate from their membership plan.
Message together: send a message to everyone in a group in one go, rather than picking members out individually.
Flexible: a member can belong to more than one group, and you can create as many groups as you need.
How to create a member group
Go to Contacts and open the Members dashboard.
In the left-hand menu under Navigate, click Groups.
Click New Group in the top right corner.
Enter a Group Name, then click Create.
The Groups page shows all your groups as cards, each displaying the number of members in the group and how many are active. You can search your groups using the search bar at the top.
How to rename a group or add a group image
On the Groups page, click the group you want to change.
Click Edit Name to rename the group, or Upload Image to give the group a picture.
To return to the full list, click Back to Groups.
How to add a member to a group
Members are added to a group from their own profile, not from the Groups page.
Open the member's profile from Contacts.
Open Edit Profile.
Find the Groups section. Each group you have created appears as a tickbox.
Tick the group or groups you want the member to belong to.
Click Save Changes.
The member is now part of that group and will be included when you message the group. To remove a member from a group, untick the group in the same place and save.
How do I delete a member group?
There's no delete option on the Groups page. Owners can delete a group from Settings instead:
Go to Settings and type the group's name in Search settings....
Click the group in the results to open its edit page.
Click Delete, then Confirm - delete this member group.
Only Owner logins see the Delete button.
Deleting a group doesn't affect membership plans, Smart Workflows or class bookings, because none of them use member groups.
⚠️ Note: A group email or SMS that's already scheduled for the group still goes to the members who were in it. Cancel any scheduled group messages first if you don't want them sent.
Helpful tip: Once a group has members, you can message everyone in it at once. See our article on sending a group or bulk message for how to do this.
Need a hand with member groups? Click the chat button at the bottom of your screen to speak to our team.