A profile picture helps staff recognise members at a glance, on the profile and at check-in. You can add or change a member's photo from their profile, and members can also set their own photo from the member area.
How to add or change a member's photo
There are two ways to do this from a member's profile. Staff can change a member's photo as many times as needed.
From the profile screen:
Open the member's profile from Contacts.
Click the photo next to the member's name. The Select a new Photo to upload window opens.
Under Upload a photo, click Choose File and select the image file you want to upload. To take a photo instead, use or, use your webcam, then click Save photo from camera.
From the Edit Profile panel:
Open the member's profile and open Edit Profile.
Click Change photo at the top of the panel.
Select the image file you want to upload, then click Save Changes.
To change an existing photo, follow the same steps and upload a new file in place of the current one.
Can I take a member's photo with a webcam?
Yes. Click the photo next to the member's name on their profile, choose or, use your webcam, then click Save photo from camera.
When you add a new contact, you can also add their photo straight away with Add a photo or Use camera.
Can members set their own photo?
Yes. Members can set their own profile picture from the member area by clicking their photo on My Profile. To stop members sharing their membership by swapping the photo to a friend's, you can limit how many times a member can change their own photo.
This limit is set with the Profile image changes per month setting, under Settings > Members Area > Access & Registration > Member Settings. The change saves as soon as you enter the number. This limit applies only to members changing their own photo. It does not affect staff, who can change a member's photo as often as they like.
When a member reaches the limit, clicking their photo shows Photo Updates Disabled, with the date they can next update it.
Can I stop members changing their own photo?
Yes. Set Profile image changes per month to 0. Once a member has a photo, they can no longer change it themselves. They see Photo Updates Disabled and the message "Once a photo has been uploaded it can only be updated by a member of staff." Staff can still add or change the photo from the member's profile.
⚠️ Note: 0 doesn't mean unlimited. It stops members changing their photo. To let members change it, enter the number of changes you want to allow each month.
Need a hand with member photos? Click the chat button at the bottom of your screen to speak to our team.