Account, compliance & admin
GDPR, security, staff access and your ClubRight account.
32 articles
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Adding a referrer to a member
How to record who referred a member by adding a referrer to their profile.
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Adding and editing notes on member and prospect profiles
How to add and edit private internal notes on a member or prospect's profile.
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Awards and accreditation
How to manage belt grading in ClubRight using Awards and Accreditation: set up belts, issue them, and track who is due to grade.
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Can I move a till sale to a different member?
Why a completed till sale, and anything it bought such as PT sessions or credit packs, can't be moved or transferred to another member, including a linked member, and how to correct it.
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Cancelling your ClubRight subscription
How to cancel your ClubRight subscription, including the notice we need and who to contact.
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ClubRight complaints handling policy
How ClubRight handles formal complaints, including how to raise one, our response timeframes, and the resolution process.
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ClubRight security and data protection: common questions
Answers to common questions about how ClubRight secures and stores your data, including encryption, hosting, retention, and passwords.
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Consent options and marketing sources
How to set up consent options and marketing sources to keep your marketing compliant and track where members come from.
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Custom fields and tagging
How to add custom registration fields, remove a compulsory question from your join form or make it optional, and use tags to group and filter your members.
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Editing your club info
Update your club's name, contact details, branding, and policies on the Club Info page.
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Finding and filtering your members
How to search, filter, and save filtered views of your members in the Members area.
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Handling member data requests: deletion and data export (GDPR)
How to handle a member's request to delete their account or export their personal data, from the app request through to completing it in club.
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How do I change my password?
How to change the password for your own ClubRight login.
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How do I send a member a receipt for a payment they've already made?
How to resend a receipt for a past payment, and what to send when a member asks for proof of payment or an invoice for a membership payment.
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How do I suggest a new feature, and see what ClubRight is working on?
Where to submit a feature request or suggest an idea for ClubRight, vote on other clubs' ideas, and see what's planned and launched.
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How do I unlink a linked profile?
What a linked profile is in ClubRight, and how to separate a shared member, a child on a parent's account, or two profiles that share one email.
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How to contact ClubRight support
How to reach ClubRight support, whether your club uses Milo or the orange chat button, plus email, phone and your Customer Success Advisor.
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I already have a ClubRight club. How do I get another one?
Already a ClubRight customer and want to open a second club, gym, studio or site? How to add another club or new location, who to contact, and linking your clubs as a multi-site group.
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Is there a reward for referring other clubs to ClubRight?
Can you get a reward or discount for recommending ClubRight to another gym, studio or club? How to find your invite link, share it and see current referral offers.
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Our Customer Promise
What ClubRight commits to when you contact support, including response times and how we keep you updated.
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Our Cyber Essentials certification
ClubRight holds the Cyber Essentials certification. What it means and what it covers for your club's data security.
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Parent and guardian accounts
How parents and guardians can create and manage their children's accounts, memberships, and bookings from the Member App.
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Preventing access abuse and credential sharing
How to use ClubRight to detect and prevent credential sharing, login abuse, and unauthorised access at your club.
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Selling, closing, moving, or expanding your club
What to do when you sell, close, relocate, or expand your club, including how to notify us and your payment providers.
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Setting a member's profile picture
How to add or change a member's profile photo, and how members can set their own.
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Setting up member groups
How to create member groups to organise and message members together, and how to add members to a group.
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Setting up your club account for GDPR compliance
How to set up your terms, privacy policy, and consent options in ClubRight to support your GDPR compliance obligations.
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Setting up your till drawer and receipt printer
How to connect a receipt printer and cash drawer to ClubRight using the Welcome Screen and POS application.
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Terms of Business and Privacy Policy
Find ClubRight's current Terms and Conditions and Privacy Policy, published on our website and kept up to date.
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Till and point of sale overview
How to use the ClubRight till: starting a sale, taking payment, applying discounts, and completing the sale.
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Two-factor authentication and login timeouts
How two-factor authentication and the login timeout work for your staff, and how to set how long staff stay logged in.
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What do I do if ClubRight won't open?
What to check when ClubRight isn't opening, won't load or shows a blank page on the web, how to see if ClubRight is down, and how to reach support.