Payments & billing
Take payments, chase overdue balances and reconcile.
39 articles
-
A frozen member is still being charged
What to do when a frozen member is charged in error, including how to find them in Payments > Health, refund the charge, and fix the freeze.
-
A member has been charged twice
How to spot, investigate, and refund a duplicate charge in ClubRight, including the Health categories in Payments that surface them.
-
Bulk transferring your Direct Debits to ClubRight Pay
How ClubRight transfers your existing Direct Debit members from another provider to ClubRight Pay, including timelines and what to expect.
-
Changing a member's Direct Debit payment date
How to change the Direct Debit collection date for a ClubRight Pay or GoCardless member.
-
Changing your business bank account
How to update the bank account ClubRight pays your member income into, and the one your software licence is collected from.
-
ClubRight Cash Advance FAQ
What ClubRight Cash Advance is, how repayment works, who's eligible, and how to apply through YouLend.
-
ClubRight Pay Card explained
How ClubRight Pay Card works, including supported payment methods, the integrated terminal, costs, and security.
-
ClubRight Pay Card payout timings
How payouts work with ClubRight Pay Card, including timings, configuring frequency, seeing which card payments make up a payout, and the refund balance constraint.
-
ClubRight Pay Card Terminal (PDQ)
About the ClubRight Pay Card terminal, including costs, delivery, ordering, and the support that comes with it.
-
ClubRight Pay Direct Debit explained
How ClubRight Pay Direct Debit works for your club, including what's included, pricing model, and settlement timings.
-
Direct Debit indemnity claims
What Direct Debit indemnity claims are, how to challenge them, and what to do when a payer raises a claim against your club.
-
Direct Debit timings explained
Key timescales for Direct Debit payments in ClubRight, including new mandate setup, collection cycle, and when to freeze or cancel.
-
How are failed payments retried?
How automatic retries work for each payment provider, including how many attempts are made, how often, and when they stop.
-
How do I clear or write off a member's debt?
Writing off or clearing a member's debt/arrears/outstanding balance
-
How does a member set up or change their Direct Debit?
How members and staff set up or change a Direct Debit, by route and by provider, including lead times.
-
How much would I save if I switched from GoCardless to ClubRight Pay?
How ClubRight Pay Direct Debit fees compare with GoCardless, who saves, and how to work out your own saving with our pricing calculator.
-
Investigating billing disputes and payment errors
How to investigate a billing dispute or payment error in ClubRight, starting with Payments > Health and working through the member's record.
-
Migrating from Stripe to ClubRight Pay Card
How to bulk migrate stored Stripe card details to ClubRight Pay Card, including the steps to take with Stripe and UNIPaaS.
-
Payment due vs payment overdue
What the Due and Overdue states mean in ClubRight, the difference between them, and what action to take in each case.
-
Payment methods compared: Direct Debit, Card, Cash, and Standing Order
How Direct Debit, Card, Cash, and Standing Order compare in ClubRight, and which to choose for your club.
-
Payments overview
The different payment methods you can use in ClubRight, including cash, card, Direct Debit, standing order, and PDQ.
-
Refunding a member: process and rules
How to issue refunds in ClubRight for Direct Debit, card, and cash payments, including timings and the partial-refund limit.
-
Setting up ClubRight Pay Card
How to set up ClubRight Pay Card from your ClubRight account, including business type, agreement, bank details, and sales info.
-
Setting up ClubRight Pay Direct Debit
How to set up ClubRight Pay Direct Debit, from initial application through verification to taking your first collection.
-
Setting up your ClubRight Pay Card terminal
How to power on and connect your new ClubRight Pay Card terminal to WiFi when it arrives.
-
Taking a payment with the ClubRight Pay Card terminal
How to process in-person card payments through your ClubRight Pay Card terminal directly from the ClubRight till.
-
Troubleshooting overdue members
Why members become overdue, how to spot them in ClubRight, and how to collect the missed payment.
-
Using GoCardless in ClubRight
How GoCardless works in ClubRight for existing customers, including payouts, mandates, notifications, and missed payments.
-
Using Stripe in ClubRight
How Stripe works in ClubRight for existing customers, including payouts, supported countries, refunds, and migration.
-
What do I pay for card payments?
Where to find your card processing rates for ClubRight Pay Card and Stripe, and where to see the fee taken on each payment.
-
What do the payment statuses mean?
What Pending, Requested, Success and Failed mean on a member's payments, when a member counts as overdue, and why they can still show as overdue after paying.
-
What does the Balance & Activity screen show?
Your balance, payments collected, and fee breakdown by provider — what Balance & Activity shows, and why Direct Debit fees don't appear here.
-
What does the Revenue Forecast show?
What Already Paid means in the Revenue Forecast, what's included, and why it differs from Revenue Summary and your bank.
-
What happens when a member charges back a card payment?
What a chargeback (card dispute) means for your club with ClubRight Pay Card: how you're told, how the payment shows in ClubRight, how to dispute it, the fee, and what to do with the membership.
-
What is happening to DFC and Harlands Direct Debits?
ClubRight is disconnected from DFC and Harlands from 1 November 2026, and their final collection is 8 November. What changes, what you'll see in ClubRight, and how your members are moved to ClubRight Pay.
-
What to do when a member can't pay
How to help a member who tells you they cannot pay, with the options to freeze, retry, take payment later, or cancel.
-
Why can't my member pay by card online?
What to check when a member can't pay by card during online joining, from club setup to the card itself.
-
Why has a member's Direct Debit failed?
Common reasons a member's Direct Debit can fail, how to identify which one has occurred, and what to do to recover the payment.
-
Working with the Payments area in ClubRight
What's in ClubRight's Payments area: collections, transactions, debtors, reports, providers, and bulk tools.